We will dispatch your new Paywise Fuel Card the same day your account is created to your nominated postal address. Please allow two weeks to receive this card. If you have not received this card after two weeks of your lease account being transitioned, please contact Paywise on cars@paywise.com.au or by calling 1300 132 532.

To set up the PIN for your new Paywise Fuel Card, please follow the instructions here.

To find participating locations for your Paywise Fuel Card, please visit our dedicated webpage here. We recommend checking eligible outlets prior to use. If you’re planning a large purchase—such as tyres or vehicle servicing over $800—please notify Paywise at least 48 hours in advance.

Spending should always align with your novated lease budgets. To help manage expenses, transaction limits are also in place:

• $800 limit per individual transaction
• $1,000 weekly spending cap
• $2,000 monthly spending cap

Transactions that exceed these limits will be declined. If you’re planning any purchases or vehicle-related services over $800, please contact Paywise at least 48 hours in advance to request a temporary increase. Please contact Paywise on cars@paywise.com.au or by calling 1300 132 532.

If your fuel card has been misplaced or stolen, please let us know as soon as possible and we will permanently cancel the card and order a replacement. Please contact Paywise on cars@paywise.com.au or by calling 1300 132 532.

Yes, you sure can! Just fill out this quick form to let our team know you’d like to adjust your budget or request a budget adjustment through the Paywise App, or our Member Portal and we’ll take it from there.

If you’re driving more than expected, your fuel, servicing, and tyre costs may exceed your current budgets. To cover the extra expenses, you’ll need to adjust your budget by increasing your salary deductions. Just complete this form request a budget adjustment through the Paywise App or Paywise Member Portal and we’ll take it from there.

You can easily update your bank details via the Paywise App, or our Member Portal. Visit our handy website to learn more.

It’s quick and easy—just use the Paywise App or Member Portal. No forms needed! Simply upload your documents and follow the on-screen steps to submit your claim. You can find a step-by-step guide on how to lodge a reimbursement claim here.

Your safety comes first. If you’re in danger, blocking traffic, or need to file a police report, call 131 444 for police assistance. In an emergency, dial 000 immediately.

Once everything is safe, you’ll need to lodge an insurance claim. Contact your insurer directly to begin the process.

If you are covered under the Paywise Adica comprehensive motor vehicle insurance policy, please click here for important information including how to make a claim.

Not sure who your insurer is? No worries— contact Paywise on cars@paywise.com.au or by calling 1300 132 532 and we’ll help you figure it out.

If your car needs servicing, new tyres, or even a car wash, the Paywise Fuel Card makes it easy to manage these expenses. You can simply use your Paywise Fuel Card to pay for the following at participating centres across Australia:

• Vehicle servicing
• Tyre replacements
• Car washes (if included in your budgeted running costs)

What if your preferred service centre isn’t a WEX partner? No problem! You can still get reimbursed.

• Pay for the service yourself
• Lodge a reimbursement claim via the Paywise App of Member Portal
• Select the ‘Claims’ option and choose to have the funds deposited into your reimbursement bank account.

Tip: Always check if your service centre accepts WEX Motorpass before booking. If not, keep your complete tax invoice and corresponding receipt of payment, and submit your claim through Paywise – it’s quick and easy.

You’ve got two simple options:

• Pay upfront and get reimbursed
  • Make the payment of your renewal directly,
  • Then, lodge a claim using the ‘Claims’ feature on the Paywise App or Member Portal and choose to have the funds deposited to your reimbursement bank account.
• Pay directly from your Paywise account
  • Use the ‘Claims’ feature on the Paywise App or Member Portal.
  • Select BPAY to make the payment straight from your Paywise account.
    Please note, payment requests must have BPAY as a payment option in order for Paywise to assess these on your behalf.

You have three choices when your lease comes to an end:

• Replace your current vehicle with a new one
• Refinance the residual and extend your lease to keep driving your current vehicle
• Pay the ‘residual value’ owing to the financier and keep the vehicle

A dedicated Paywise Leasing Consultant can walk you through each option and help you decide what works best for your needs. Paywise is here to help you continue saving.

When you leave your employer, the novated portion of your lease ends and needs to be finalised. We’ll request a few details from you and your employer to complete the process and deactivate your fuel cards.

• If your budget is in surplus, funds will be returned to your employer, who’ll apply any required tax and pass the balance to you.
• If your budget is in deficit, the shortfall will either be deducted from your final pay or invoiced directly to you.

After termination, you’ll make payments directly to the financier. We’ll provide a direct debit form to make setup simple, and you’ll take over the ongoing costs of running your vehicle.

If your new employer supports novated leasing, you can request a mid-lease transfer with their provider. If they’re open to using Paywise, we’d just need the contact details of someone we can speak with.

If novated leasing isn’t available at your new workplace, you’ll simply continue making monthly payments to the financier and manage the vehicle expenses on your own.