Things are different at the moment, but we want to assure all our Members and employer clients that Paywise is still here, open and ready to assist you.

Our staff are available between 8am AET to 5pm WST, working from home at a safe distance

Frequently Asked Questions.

Yes, the ATO has relaxed the compliance surrounding take away meals in response to the COVID-19 restrictions. Therefore meals that still follow the guidelines for meal entertainment however provided in a take away format will be accepted for the 2021 FBT year. Click here for further information

You can keep your salary packaging account open if you have been stood down with intentions to be reinstated in the near future. We will suspend your account until we receive confirmation from you to recommence your salary packaging. It is important to note that any payments (i.e. mortgage) are your responsibility while your account is suspended. If you have a Novated Lease it is very important to speak with our Fleet Team by calling 1300 132 532 or emailing

Depending on your employers salary packaging policy, you may be able to access additional benefits such as Home Office Expenses and Portable Electronic Devices. To find out if you are eligible for these benefits, click here to contact your Regional Manager.

Did you know you can also submit all your claims online? This solution provides a faster return of funds with no additional reimbursement claim forms.

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For those members packaging a vehicle that was set up by Paywise; if your situation has been adversely impacted as a result of COVID-19, you may be eligible for a 6 month pause on your lease payments.

For assistance from our Fleet Team.

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Due to these new working conditions here are the best ways for you to communicate with Paywise:


Get in touch with Paywise:

April 22nd, 2020