Some Paywise Cardholders have experienced payment failures issues on contactless digital card transactions. Following investigations with Mastercard, our card provider (EML Payments) has confirmed that to rectify the issue, the impacted Paywise Cards require a one-time refresh in your mobile wallet to restore contactless payments.
If you use your Paywise Card via a mobile wallet (such as Apple Wallet or Google Wallet) and experience a declined contactless payment, please follow the steps below:
We sincerely apologise for any inconvenience this may cause and appreciate your patience.
Open your Mobile Wallet App
Select your Paywise Digital Mastercard
Wait a few seconds for the card details to refresh
Reattempt your contactless payment
This allows your phone to refresh your card credentials and should immediately resolve the issue.
If refreshing the card doesn’t work, please:
Remove the Paywise Card from your mobile wallet
Re-add the card to your wallet
Try the transaction again
No card reissue or account changes are required.
If you’re unable to pay for an expense while this issue is ongoing, please submit a claim via the Paywise App or Member Portal, and we’ll reimburse you as usual.
We sincerely apologise for any inconvenience this may cause and appreciate your patience.
