This is our first experience with a non-bank lender and we couldn’t be happier with the results. We were initially attracted by State Custodians’ competitive interest rates, but it’s their exceptional customer service that really made them stand out from the crowd. They meticulously guided us through the application process, kept us updated every step of the way and – despite the busy holiday period – consistently delivered ahead of schedule. The Lending Specialist, in particular, was knowledgeable, thorough and a pleasure to deal with. We can highly recommend State Custodians for a stress-free home loan experience.
Providing exception service is our passion, so we wanted to share some of the thank you messages we receive.
I just wanted to drop you a line to extend my personal gratitude and compliments for Stephen’s exceptional customer service. His invaluable, tireless, genuine and ever efficient work is very impressive. And I have really appreciated all his back and forth with lease quotations. Nothing is ever too much trouble and his interpersonal and social abilities make dealing with him the most pleasant experience out of the whole process.
Thank you so much I cannot talk highly enough about the service I receive from Paywise. Friends at work were on hold with another provider for 30 min only to be rushed through their call. I overheard them saying that they feel like they are “rubbish” and that the service is poor. I was quick to tell them of Paywise and they are considering swapping. Please let me know who I can email to pass on my thanks in regards to the high level of service I received from you.
Tania has arranged a car for me to salary package and I just wanted to let you know what an excellent service she has provided. Throughout the process, she was very efficient and responded to any enquiries I had immediately. She was also very helpful in negotiating the delivery of my new car today to ensure that I did not need to go and collect it.
Thank you for updating my records so quickly and efficiently, I have to say you and your colleagues were very impressive today. People ask me why did I chose Paywise and I always say because of the professionals that work there, going the extra mile when needed, keeping an eye on the ball. Again thank you all for your help today!
I would like to take a moment and thank you for the good work you have done in your company. All the issues and questions I’ve had have been taken seriously and both the response time and quality have always been very good. The person who I have been liaising with is Emillie and I just want to say that I have been more than pleased with her attitude when helping me. I do not usually write letters for receiving good customer service, but in her case I feel that she has introduced me to new standards, thus I simply wanted you to know as her manager that I have had exceptionally good relationship with her and thus asked your contact details from her.
Can I please also pass on some feedback? Fatuma who I spoke to on the phone yesterday was fantastic. She helped me out so much – not only getting the funds in holding released quicker, but also to maximise my benefits and make sense of the whole process. Really excellent customer service and I very much appreciated it –