Following the integration of Paywise into the beCarWise family in 2023, we are excited to announce that we are consolidating our operations and trading under a single brand, Paywise.
Paywise is a leader in the salary packaging industry since 1989 and is a trusted partner for hundreds of organisations Australia-wide.
As part of this change, we are transitioning the management of all beCarWise customers to Paywise.
The transition to Paywise provides benefits to both you and your staff.
Paywise is proud to offer industry-leading technology, including our Member Portal and fully functional Mobile App.
Across our business, we pride ourselves on exceptional customer experiences, and the service you and your staff will receive will continue to be of the highest standard.
Yes, invoices will continue to be generated and sent to you as usual. The only change applies if you’re paying via EFT – please note that our banking details will be updated on the bottom of the emails. If you’re paying by direct debit, there’s no change to your payment process.
Yes – you will notice that your new invoice dates have now been aligned to match your payroll frequency and payroll cut off dates, as discussed with your Account Manager.
A Payroll Remittance Advice (PRA) is a document issued by Paywise that provides detailed instructions for employers on how to process novated lease deductions through payroll.
It’s a payroll input guide that tells you:
The PRA consolidates lease-related deductions into one document and is automatically generated when there are changes (e.g., new leases, updated deduction amounts). It is sent before payroll cut-off so employers can update their systems in time.
No additional costs are expected. In fact, employees may benefit from improved service and access to more salary packaging options.
Employees will receive clear, supportive communication outlining what’s changing, what they need to do (if anything), and how to get help.
No, employees will not need to re-sign anything. All existing agreements will transfer across to Paywise.
No, existing PHEV arrangements will be honoured under the current FBT exemption rules.
Most employees will not need to take any action. If action is required, Paywise will contact them directly.
Yes, employees will use the Paywise platform via the Paywise App and Paywise Member Portal, which offer improved visibility and control over lease and packaging arrangements.
Yes, Paywise offers a broader range of salary packaging options beyond novated leasing.
Yes, the Paywise App and Paywise Member Portals provide real-time tracking and reporting.
Yes, employees can contact our Paywise Customer Experience team for further assistance with these enquiries.
Standard termination and leave processes apply. Paywise will work with the employee to manage any outstanding balances or adjustments.
For employer payroll and finance-related contact enquiries:
You can book on-site or virtual engagement by contacting your dedicated account manager. Visit the Paywise Account Manager Directory to find your representative and their contact details.
Our dedicated Customer Experience Team is here to support your employees every step of the way throughout the transition.
You will be notified via a PRA when a new employee enters into a novated lease. The PRA will include a breakdown of the employee’s budgeted deduction amount.
You will be notified of any changes to an employee’s deductions through a PRA.
