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Introducing Paywise

Your Salary Packaging Provider

Community Salary Packaging (CSP) members are now supported by Paywise, one of Australia’s leading salary packaging providers, trusted by organisations and employees nationwide.

We’re committed to ensuring a smooth transition for all employers and employees, with dedicated onboarding and customer support teams available throughout the process.

What’s Changing?

As part of the transition to Paywise:

  • Your salary packaging services will continue to be managed by Paywise.
  • Existing payroll deduction arrangements will continue as normal.
  • Members will transition from their current card arrangements to the Paywise Card solution.
  • Any remaining balances on existing cards will be transferred to the new Paywise Card arrangement as part of the transition process.
  • Salary packaging funds will continue to be transferred in line with your employer’s payroll cycle.

Further information regarding the card transition, including timing and any actions required from members, will be communicated directly before implementation.

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Managing Your Salary Packaging

Paywise provides a range of convenient tools and support services to help members manage their salary packaging benefits, including:

Phone

Online account access

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Paywise mobile app

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Claims and reimbursement management

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Dedicated customer support team

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Employer and employee resources

As new services and features become available, we will provide updates and guidance to ensure a smooth experience.

Need Assistance?

Our Customer Experience Team is here to help.

Chat

Live Chat via our website or
the Paywise App

We’re available 24 hours on weekdays, and on weekends from 11.00am – 2.00pm AEST