Community Salary Packaging to
Paywise Transition

The Paywise onboarding team will provide communications, guidance and support throughout the transition process. Information will be provided in advance of any required actions.

Existing card arrangements will initially remain in place.

Employees will transition to the Paywise card solution provided through EML Payments as part of the implementation process. Further details regarding timing and activation requirements will be provided closer to implementation.

Any remaining balances will be transferred to the new Paywise card arrangement as part of the migration process.

Further information will be provided before the transition occurs.

Yes. Existing funding arrangements will remain unchanged, with salary packaging funds continuing to be transferred in line with your payroll cycle.

Employees participating in standard Living Expenses and Meal Entertainment salary packaging arrangements will continue on their current fee structure.

Additional fees may only apply where an employee elects to access salary packaging options beyond these standard arrangements.

Current fee arrangements will continue in accordance with the terms of the applicable service agreement.

Any future fee reviews would be managed in accordance with the agreement and communicated in advance.

Paywise will manage the migration process and undertake validation and reconciliation activities to help ensure information is transferred accurately.

This includes employee balances, deductions and salary packaging records.

Any issues identified as a direct result of the migration process will be investigated and managed by Paywise in conjunction with relevant stakeholders.

Support and guidance will be provided to employers and affected employees as required.

Employees will continue to have access to online claims and account management services.

Additional functionality will also be available through the Paywise website and mobile app.

Yes. Employers will have access to the Paywise Employer Portal to manage salary packaging administration, view reports and access fee information.

Yes. Multiple employer users can be granted access, with permissions configured to suit your organisation’s requirements.

The Paywise onboarding and transition teams will provide:

• • Implementation support
  • Training sessions
  • Communication resources
  • Payroll guidance
  • Ongoing customer support

Our goal is to ensure a smooth and well-supported transition for both employers and employees.